Refund Policy – Looma Book

Q: How long does it take to make my first creation ?

Expect about 10 to 20 minutes for your first stitches, and you can complete a small simple pattern on the same day.

Q: What exactly am I purchasing ?

You can choose between three options: • Creative Set : 1 full kit + 1 Looma Book. • Duo Set : 2 Looma Books — the second one at 50% off + FREE e-book. • Gift Set : 3 Looma Books — the third one FREE + FREE e-book.

Q: What if I change my mind ?

You have 14 days after delivery to request a return (product unopened, in its original packaging). Just write to us at : contact@booklooma.com

Q: How fast does customer support reply ?

From Monday to Sunday, 9 AM–5 PM. Average response time: within 24 business hours at contact@booklooma.com .

At Looma, we want every shopping experience to be smooth, enjoyable, and satisfying. If for any reason you are not fully happy with your purchase, we will do our best to support you in the most efficient way.

Order Cancellations

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
In this case, a full refund will be issued within 3 to 5 business days.

Once an order has been shipped, it can no longer be cancelled. However, you may still request a return after receiving the package.

Damaged or Incorrect Items

If an item arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at:
📧 contact@booklooma.com

We will cover all costs related to the replacement or return — you will not be charged anything.
A photo or short video of the product may be requested to speed up the process.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible, the item must be:

unopened
unused
in its original packaging
in perfect condition

Items that are incomplete, damaged, or show signs of use cannot be refunded.

Return shipping costs are the customer’s responsibility, except in cases where the product is defective or when we made an error.

Before sending any return, please contact our team at:
📧 contact@booklooma.com
We will provide the exact return instructions.

Shipping Responsibility

We work with reliable shipping partners to ensure fast and secure delivery.
However, once the package has been handed over to the carrier, delivery times, delays, losses, or damages become the carrier’s responsibility.

If your order is delayed or if you encounter a delivery issue, we recommend contacting the carrier directly using the details provided in your shipping confirmation.
Our team remains available to assist if needed.

Money-Back Guarantee

We offer a 14-day “satisfied or refunded” guarantee starting from the delivery date.

This guarantee does not apply if:

the product has been opened or used
the product has been damaged after delivery
the package was refused or not collected
the delivery delay was caused by the carrier

Contact

For any questions regarding cancellations, returns, or refunds, you can reach us at:
📧 contact@booklooma.com

Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (Paris time).

Inspired by

Why Choose Looma ?

From the first stitch to the last, Looma turns your creativity into pride !

Because a real gift is time for yourself.

★

4.8

They say it best !

riccidawn ⭐⭐⭐⭐⭐

This is an excellent kit for beginners.

The kit comes with a beautiful box that keeps all the high-quality materials neatly organized. I can already imagine creating my own Looma Book as I improve.The instruction booklet is clear, but I’ll need to find my own online videos to see how to make the stitches.

Samantha Ide ⭐⭐⭐⭐⭐

Great for learning !

I love it, I love it, I love it! I’m learning embroidery and this kit is amazing. Beautiful colors and easy to use. I’m so happy with it.

Crystal windham ⭐⭐⭐⭐

Excellent quality !

The pages are thick and durable. The threads don’t get tangled, and the tools feel high-end. My new favorite creative hobby kit!

C.R. ⭐⭐⭐⭐⭐

Great for beginners

This is an excellent product for beginner embroiderers. It was my introduction to this craft and I learned so much! I feel confident in my skills after using this kit, and I’m well on my way to becoming a true embroidery enthusiast.

anthony medina ⭐⭐⭐⭐⭐

Beautiful patterns

There is a wide variety of patterns in this Looma Book, ranging from very simple to more complex. It really helps you stay motivated and engaged.

The Looma Book – The Embroidery Journal for Everyone

The Looma Book – The Embroidery Journal for Everyone

⚠️ Limited stock – Get yours before it sells out !

BLACK FRIDAY SPECIAL OFFER

-50% on Your Looma Book & Kit when gifting it to a loved one !

⏳ Limited stock — Don’t miss this offer!

Label:

Delivery guaranteed before the end of the year !

Order now and receive your Looma Book in time to gift a moment of softness.

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Payment

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Delivery

Money-Back
Guarantee

Features

Compact & portable– Slips easily into any bag, perfect for embroidering anywhere.
Stitched fabric pages– Practice directly on fabric, no paper or extra support needed.
Beginner-friendly– From simple stitches to detailed patterns, step by step.
Premium materials– Soft cotton, durable thread, and vibrant colors.
Reusable– Each page can be cleaned and reused as many times as you want.
Inspiring gift– Offer (or treat yourself to) a bubble of creativity.
Dimensions– 15 × 18 cm | Includes: embroidery book, full kit, and Looma e-book.

Customer Support Available 7 Days a Week

Our Looma team is available seven days a week, from 9 AM to 5 PM, to answer any questions regarding your order or your product.

You can contact us anytime at contact@booklooma.com.

We usually respond within 24 business hours.

At Looma, every message receives a warm and personalized response.

Home Delivery Included

Shipping is 100% included, available everywhere in France and Belgium.

Each order is carefully prepared in our warehouses before being shipped.

The average delivery time is 5 to 8 business days, depending on the destination.

If any issue arises, our team remains available until your Looma Book is safely delivered.

FAQ

How long does it take to make my first creation ?

Expect about 10 to 20 minutes for your first stitches, and you can complete a small simple pattern on the same day.

Can men use the Looma Book ?

Of course. Looma is designed for anyone who enjoys creating, relaxing, and learning with their hands.

Embroidery has no gender — it’s a calming, focused activity that many men enjoy as well, whether alone, as a couple, or with family.

What exactly am I purchasing ?

You can choose between three options:

• Creative Set: 1 full kit + 1 Looma Book.
• Duo Set: 2 Looma Books — the second one at 50% off + FREE e-book.
• Gift Set: 3 Looma Books — the third one FREE + FREE e-book.

Is the Looma Book portable ?

Yes. Its compact format slips easily into a bag, so you can create at a café, on a train, or during a weekend away.

Any question ?

You can contact us through our contact page ! We will be happy to assist you.

Is it suitable for beginners ?

Yes. The Looma Book guides you step-by-step — you follow the motions, and the pattern appears effortlessly, with no pressure.

When will I receive the e-book ?

Automatically by email right after your order (download link included).

What if I change my mind ?

You have 14 days after delivery to request a return (product unopened, in its original packaging).
Just write to us at : contact@booklooma.com

What does the kit include ?

The Looma Book, threads, needles, essential accessories, plus a quick-start e-book so you can begin right away.

How fast does customer support reply ?

From Monday to Sunday, 9 AM–5 PM.

Average response time:within 24 business hoursatcontact@booklooma.com.

Is there a guarantee ?

Yes — a 14-day satisfaction or money-back guarantee.

Our team remains available until your set is safely received and fully usable.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

A question ?

Write to us using the form below and we will get back to you as soon as possible.

Express Delivery

Customer Support 7 Days a Week

Satisfied or Refunded

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